FAQ

The basics are possible.
However, as with any model and disc, it may not be possible to play in rare cases, so please understand.

Available.
Please understand that the number is limited.

There is no DVD or Blu-ray player.
We do not lend it.

This is possible because the TV in the guest room has an HDMI input.
However, you need to prepare the cable yourself.
Also, the mini party r…Continue reading

Currently, we only play DVDs, mirror smartphones and PCs, and play videos from various streaming sites.
Blu-ray cannot be viewed.

Refrigerators are not provided for Japanese-style single rooms and Japanese-style double rooms.
For items that need to be refrigerated, plea…Continue reading

PayPay can be made with various transportation IC cards, iD, QUICPay, WAON, PayPay, R Pay, etc.

There is "OIT Umeda Tower Parking Lot" as an affiliated parking lot.
Please check the "Access" section of the Official website of the hotel …Continue reading

You can do it yourself, but we refrain from entering the room earlier than 15:00, which is the check-in start time, or decorating the room f…Continue reading

We cannot place orders on your behalf, but you can place your own orders.
The delivery staff will take you to your room, so you can pick up …Continue reading

We offer rental equipment for various smartphones.
Please understand that the number is limited.

After exiting Osaka Station from the Midosuji South Exit, head for HEP FIVE or Don Quijote Umeda Main Store.
After arriving at any of the lo…Continue reading

Depending on the content of use and availability, there are one-hour extension and long extension.
Please contact the staff on the day for d…Continue reading

As a general rule, short stay reservations are made only on the website.
Please check the contents on each reservation site.

※It may not be…Continue reading

For individual customers,
Cancellation the day before is 20% of the room fee
80% of room charge on the day (until the date changes)
100% of …Continue reading

Regarding accommodation only for minors,
Please download the consent form on the “Hotel Information” page on our website, fill out the requi…Continue reading

I am sorry.
Guests are required to check-in after 3pm for room cleaning reasons.
Regarding late check-in plans, check-in time varies dependi…Continue reading

This facility is located in a shopping district, and is basically a location that does not allow taxis.
However, there is always a lot of ta…Continue reading

Instant food and beer are sold at the front desk.
There is also a vending machine for soft drinks in the elevator hall on the first floor.

Unfortunately, we do not have a yukata for children.
We offer only one-size yukata for adults.

There is no wake-up call service, but we do lend an alarm clock.

Available in all guest rooms.
There is no public bath.

If you can request at the time of booking, we will respond as much as possible.
However, please understand that we may not be able to meet y…Continue reading

The property is located in a shopping street surrounded by buildings, and the rooms are a hotel on the seventh floor.
If you look outside th…Continue reading

Yes, at Yamato Transport.
Both advance payment and cash on delivery are possible, but there is no handling for cool flights.
In addition, pl…Continue reading

Items that have been paid, such as shipping and product charges, can be received.
Please include your "Registration name" and "Check-in date…Continue reading

Yes, we can store your luggage before check-in at the front desk.
Staff at the front desk are available 24 hours a day, so you can leave you…Continue reading

Osaka Prefecture has introduced an Accommodation Tax as a non-statutory purpose tax from January 1, 2017.
Accommodation Tax is being applied…Continue reading

From January 10, 2020, all rooms are non-smoking rooms.
You cannot smoke in your room, but you can smoke in a common smoking area.

Only one year from the telephone or the Official website.