1. Top
  2. FAQ


  • When does the cancellation fee start?

    For individual customers,
    Cancellation the day before is 20% of the room fee
    80% of room charge on the day (until the date changes)
    100% of Continue reading
  • Stay with my birthday friend.Can you decorate?

    We are providing a service to guide you to rooms decorated with the birthday plan this facility.
    For details, please check the list of plan Continue reading
  • Is it possible to stay only for minors?

    Regarding accommodation only for minors,
    Please download the consent form on the “Hotel Information” page on our website, fill out the requiContinue reading
  • Please tell me a room without a refrigerator.

    Refrigerators are not provided for Japanese-style single rooms and Japanese-style twin rooms.
    For items that need to be refrigerated, pleaseContinue reading
  • Is early check-in available?

    I am sorry.
    Guests are required to check-in after 3pm for room cleaning reasons.
    Regarding late check-in plans, check-in time varies dependiContinue reading
  • I would like to make a reservation for a taxi.

    This facility is located in a shopping district, and is basically a location that does not allow taxis.
    However, there is always a lot of taContinue reading
  • Do you sell food and drinks at this facility?

    Instant food and beer are sold at the front desk.
    There is also a vending machine for soft drinks in the elevator hall on the first floor.
  • Do you have a child's yukata?

    Unfortunately, we do not have a yukata for children.
    We offer only one-size yukata for adults.
  • Is a wake-up call possible?

    There is no wake-up call service, but we do lend an alarm clock.
  • Is there a bath in the room?

    Available in all guest rooms.
    There is no public bath.
  • Is it possible to have two rooms next to each other by booking 2 rooms?

    If you can request at the time of booking, we will respond as much as possible.
    However, please understand that we may not be able to meet yContinue reading
  • I would like a room with a view, is it possible?

    The property is located in a shopping street surrounded by buildings, and the rooms are a hotel on the seventh floor.
    If you look outside thContinue reading
  • Is there a parking lot?

    Unfortunately, there is no private parking at this facility.
    Please use nearby parking.
    For more information, please check the "Access" pageContinue reading
  • Can I send luggage from the hotel?

    Yes, at Yamato Transport.
    Both advance payment and cash on delivery are possible, but there is no handling for cool flights.
    In addition, plContinue reading
  • Can I send my luggage in advance?

    Items that have been paid, such as shipping and product charges, can be received.
    Please include your "Registration name" and "Check-in dateContinue reading
  • Can you keep my luggage before check-in?

    Yes, we can store your luggage before check-in at the front desk.
    Staff at the front desk are available 24 hours a day, so you can leave youContinue reading
  • What is Accommodation Tax?

    Osaka Prefecture has introduced an Accommodation Tax as a non-statutory purpose tax from January 1, 2017.
    Accommodation Tax is being appliedContinue reading
  • Can I book a smoking room?

    From January 10, 2020, all rooms are non-smoking rooms.
    You cannot smoke in your room, but you can smoke in a common smoking area.
  • How long ago can I make a reservation?

    Only one year from the telephone or the Official website.
  • Please tell me how to accept and confirm reservations.

    We accept reservations on the Internet and by phone.
    Please understand that we cannot accept e-mail, LINE or FAX.
    When making a reservation Continue reading


Please contact us if you have any questions.

A smart AI Concierge that answers your questions on behalf of hotels and hotels.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!