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  2. FAQ


  • Is it possible to take delivery?

    We cannot place orders on your behalf, but you can place your own orders.
    We apologize for the inconvenience, but we kindly ask that you andContinue reading
  • Do you have a smartphone charger?

    We offer rental equipment for various smartphones.
    Please understand that the number is limited.
  • Are there any landmarks when heading from Osaka Station?

    After exiting Osaka Station from the Midosuji South Exit, head for HEP FIVE or Don Quijote Umeda Main Store.
    After arriving at any of the loContinue reading
  • Is it possible to extend the check-out time?

    Depending on the content of use and availability, there are one-hour extension and long extension.
    Please contact the staff on the day for dContinue reading
  • I would like to make a reservation for a short stay

    As a general rule, short stay reservations are made only on the website.
    Please check the contents on each reservation site.

    ※It may not beContinue reading
  • When does the cancellation fee start?

    For individual customers,
    Cancellation the day before is 20% of the room fee
    80% of room charge on the day (until the date changes)
    100% of Continue reading
  • Stay with my birthday friend.Can you decorate?

    We are providing a service to guide you to rooms decorated with the birthday plan this facility.
    For details, please check the list of plan Continue reading
  • Is it possible to stay only for minors?

    Regarding accommodation only for minors,
    Please download the consent form on the “Hotel Information” page on our website, fill out the requiContinue reading
  • Please tell me a room without a refrigerator.

    Refrigerators are not provided for Japanese-style single rooms and Japanese-style twin rooms.
    For items that need to be refrigerated, pleaseContinue reading
  • Is early check-in available?

    I am sorry.
    Guests are required to check-in after 3pm for room cleaning reasons.
    Regarding late check-in plans, check-in time varies dependiContinue reading
  • I would like to make a reservation for a taxi.

    This facility is located in a shopping district, and is basically a location that does not allow taxis.
    However, there is always a lot of taContinue reading
  • Do you sell food and drinks at this facility?

    Instant food and beer are sold at the front desk.
    There is also a vending machine for soft drinks in the elevator hall on the first floor.
  • Do you have a child's yukata?

    Unfortunately, we do not have a yukata for children.
    We offer only one-size yukata for adults.
  • Is a wake-up call possible?

    There is no wake-up call service, but we do lend an alarm clock.
  • Is there a bath in the room?

    Available in all guest rooms.
    There is no public bath.
  • Is it possible to have two rooms next to each other by booking 2 rooms?

    If you can request at the time of booking, we will respond as much as possible.
    However, please understand that we may not be able to meet yContinue reading
  • I would like a room with a view, is it possible?

    The property is located in a shopping street surrounded by buildings, and the rooms are a hotel on the seventh floor.
    If you look outside thContinue reading
  • Is there a parking lot?

    Unfortunately, there is no private parking at this facility.
    Please use nearby parking.
    For more information, please check the "Access" pageContinue reading
  • Can I send luggage from the hotel?

    Yes, at Yamato Transport.
    Both advance payment and cash on delivery are possible, but there is no handling for cool flights.
    In addition, plContinue reading
  • Can I send my luggage in advance?

    Items that have been paid, such as shipping and product charges, can be received.
    Please include your "Registration name" and "Check-in dateContinue reading
  • Can you keep my luggage before check-in?

    Yes, we can store your luggage before check-in at the front desk.
    Staff at the front desk are available 24 hours a day, so you can leave youContinue reading
  • What is Accommodation Tax?

    Osaka Prefecture has introduced an Accommodation Tax as a non-statutory purpose tax from January 1, 2017.
    Accommodation Tax is being appliedContinue reading
  • Can I book a smoking room?

    From January 10, 2020, all rooms are non-smoking rooms.
    You cannot smoke in your room, but you can smoke in a common smoking area.
  • How long ago can I make a reservation?

    Only one year from the telephone or the Official website.
  • Please tell me how to accept and confirm reservations.

    We accept reservations on the Internet and by phone.
    Please understand that we cannot accept e-mail, LINE or FAX.
    When making a reservation Continue reading


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